Welcome to the official Order Processing Help Center for Aliapex.

After you place an order on Aliapex, several steps take place before your package is delivered. Below is an overview of what happens once your order is received.

Step 1 – Order Confirmation

After your order is placed successfully:

• Your order is received by the Aliapex system
• A confirmation email or notification is sent
• Your order appears in My Orders

Order Status:

Order Placed or Pending Payment

If payment has not yet been completed, your order may remain pending until payment is successful.

Step 2 – Payment Verification

To help protect buyers and sellers, Aliapex may perform a payment security check.

What Happens?

• Payment information is verified
• Fraud prevention systems run security checks
• Order eligibility is confirmed

Typical Processing Time:

Usually within 30 minutes

During busy periods, verification may take longer.

Order Status:

Payment Being Verified

Step 3 – Seller Receives Your Order

Once payment is confirmed:

The seller receives your order details and begins processing.

This may include:

• Confirming product availability
• Preparing the package
• Checking product variations (size, color, quantity)
• Packaging the order

Order Status:

Processing Order

Step 4 – Seller Processing Time

Sellers usually require time to prepare shipment.

Typical processing time:

1–7 business days

Processing time may vary depending on:

• Product type
• Seller workload
• Holidays or peak demand
• Stock availability

Some products may take longer.

Step 5 – Shipment Preparation

Before shipping, the seller may:

• Perform quality checks
• Securely package products
• Print shipping labels
• Prepare customs documentation (for international orders)

Step 6 – Order Shipped

Once the package is handed to the carrier:

• Tracking number is uploaded
• Shipping confirmation is sent
• Estimated delivery becomes available

Order Status:

Shipped

Tracking updates may take a few days to appear.

Step 7 – International Transit & Customs

For international orders, packages may pass through:

• Export processing
• Airline or logistics transit
• Customs inspection
• Local delivery centers

Transit time depends on:

• Destination country
• Shipping method
• Customs processing
• Carrier performance

Step 8 – Local Delivery

Once your package reaches your country:

A local delivery partner may complete final delivery.

Examples may include:

• DHL
• DPD
• UPS
• Hermes
• Local postal services

Order Status:

Out for Delivery

Step 9 – Order Delivered

Once delivery is completed:

Order Status:

Delivered

Please:

• Inspect your package
• Confirm item condition
• Contact the seller if there are issues

If eligible, you may request:

• Return
• Refund
• Replacement

What If Something Goes Wrong?

If your order experiences problems such as:

• Shipping delay
• Missing package
• Wrong item received
• Damaged product
• Tracking issues

You may:

1. Contact the seller
2. Check tracking information
3. Open a dispute if necessary
4. Use Buyer Protection if eligible

Can I Change or Cancel My Order During Processing?

Before Shipment

You may be able to:

• Cancel order
• Change address
• Update size or color

Please contact the seller immediately.

After Shipment

Changes are generally not possible.

Important Notes

Please remember:

• Processing time is separate from shipping time
• Tracking may take several days to update
• Some orders may ship in multiple packages
• Customs clearance may affect delivery times
• Buyer Protection may apply to eligible issues

Need More Help?

Visit:

Aliapex Help Center

For assistance with order processing, shipping, delivery, cancellations, or payment issues.