Welcome to the official Exchange Merchandise Help Center for Aliapex.

If you received an item that is the wrong size, color, variation, damaged, defective, or not as expected, you may be eligible for an exchange or replacement, depending on the seller’s policy and product eligibility.

What Is a Merchandise Exchange?

An exchange allows you to replace an item with:

• A different size
• A different color
• A replacement for a damaged item
• The correct product variation
• A replacement for defective merchandise

Exchange availability depends on:

• Seller policy
• Product category
• Stock availability
• Country or region

Not all items are eligible for exchange.

When Can I Request an Exchange?

You may request an exchange if:

• Wrong item received
• Wrong size or color sent
• Product damaged during delivery
• Defective item received
• Missing accessories or parts
• Product significantly differs from description

Please submit requests as soon as possible after delivery.

How to Exchange an Item

Step 1 – Sign In

Log in to your Aliapex account.

Step 2 – Open Your Order

Go to:

My Orders → View Details

Select the item you want to exchange.

Step 3 – Select “Return / Refund”

Choose:

Return / Exchange Request (if available)

or contact the seller directly.

Step 4 – Choose Exchange Reason

Examples include:

• Wrong size
• Wrong color
• Damaged product
• Incorrect item sent
• Defective item
• Missing parts

Step 5 – Contact the Seller

For exchange requests, the seller may confirm:

• Replacement availability
• Correct size or color
• Return shipping instructions

You may be asked to provide:

• Photos of the item
• Packaging images
• Videos showing defects

Step 6 – Return the Item (If Required)

Some exchanges require returning the original product.

Please follow seller instructions carefully.

Do not send items without approval.

Step 7 – Replacement Shipment

After approval, the seller may:

• Ship a replacement item
• Send the correct variation
• Offer a refund if replacement is unavailable

Tracking information may be provided for replacement shipments.

Can I Exchange for a Different Size or Color?

Yes, depending on:

• Seller policy
• Product availability
• Processing status

Examples:

• Clothing size exchange
• Shoe size exchange
• Color replacement

Please contact the seller before requesting an exchange.

What If the Item Is Damaged or Defective?

If the item arrives damaged:

Please provide:

• Photos of damage
• Packaging condition
• Video evidence (if possible)

Possible solutions include:

• Replacement item
• Partial refund
• Full refund
• Exchange approval

Who Pays Exchange Shipping Costs?

Seller Responsibility

The seller may pay shipping costs if:

• Wrong item sent
• Product defective
• Item damaged
• Product not as described

Buyer Responsibility

The buyer may pay shipping costs if:

• Wrong size selected
• Changed preference
• Ordered incorrect variation

Please review seller policies before purchase.

Can I Exchange Without Returning the Item?

Sometimes.

For low-cost or damaged items, sellers may approve:

• Refund without return
• Replacement without return

Approval depends on seller review.

What If Exchange Is Not Available?

If exchange is unavailable, you may receive:

• Refund option
• Return for refund
• Store compensation
• Alternative replacement offer

Non-Exchangeable Items

Some products may not qualify for exchange.

Examples include:

❌ Personalized items
❌ Hygiene-sensitive products
❌ Perishable goods
❌ Digital products
❌ Final-sale items

Eligibility may vary by seller and country.

Important Notes

Please remember:

• Exchange availability varies by seller
• Faster requests improve approval chances
• Keep original packaging if possible
• Do not return items without instructions
• Buyer Protection may apply to eligible cases

Need More Help?

Visit:

Aliapex Help Center

For assistance with exchanges, replacements, returns, or refund requests.